Last updated: August 23, 2026 · Version 2.0
This English version is provided for convenience only. The French version prevails (Article 30).
Preamble
These General Terms of Sale and Use (the “Terms”) form a contract between GRT Ventures OÜ, a private limited company incorporated under Estonian law (osaühing), registered under code 17307211 in the Estonian Commercial Register maintained by Tartu County Court, with its registered office at Tartu mnt 67/1-13b, Kesklinna linnaosa, 10115 Tallinn, Estonia (“we”, “us”), and any person who creates an account, installs an application or extension, or uses the HideMyDrop service (the “Merchant”, “you”).
Creating an account, installing the Shopify application or the WooCommerce extension, using the API, or making any use of the Service constitutes full and unconditional acceptance of these Terms, to the exclusion of any other document, and in particular of any general purchasing terms of the Merchant. If you accept the Terms on behalf of a company, you represent that you have the authority to bind it.
1. Definitions
“Service”: the HideMyDrop platform, its hosted tracking pages, its widget, its APIs, its Shopify application, its WooCommerce extension, its dashboard and any related features.
“Tracking Event”: any routing information relating to a shipment, transmitted by a carrier or a tracking data provider.
“Rewriting”: the rewording, renaming, masking or substitution of Tracking Events and shipment references according to the rules configured in the Service.
“End Customer”: the Merchant’s buyer, the recipient of a shipment.
“Tracked Order”: any order of the Merchant recorded in the Service during a billing month, whether or not active tracking is attached to it.
“Third-Party Platforms”: including, without limitation, Shopify, WordPress, WooCommerce, carriers, tracking data providers, and payment, hosting and notification providers.
2. Purpose of the Service
The Service provides the Merchant with parcel tracking pages customizable to its own brand, together with tools for Rewriting the presentation of the Tracking Events displayed to its End Customers. The Service is a technical presentation tool: it affects neither customs documents, nor parcel labelling, nor shipping declarations, nor any documentary or reporting obligation of the Merchant. The Service does not modify the data held by carriers.
The configuration of Rewriting, its activation and the use made of it are the sole decision and sole responsibility of the Merchant, under the conditions set out in Article 13.
3. Access Restricted to Professionals
The Service is reserved exclusively for professionals acting in the course of their commercial, industrial, craft or independent professional activity. By accepting the Terms, you represent that you are acting as a professional. Consumer protection regimes, including any right of withdrawal, do not apply. Should a mandatory rule nevertheless apply, it shall apply only to the extent strictly required.
GRT Ventures OÜ reserves the right to refuse or close any account that does not meet these conditions, as well as any account presenting a legal, fraud, security or reputational risk, as reasonably assessed by GRT Ventures OÜ.
4. Account and Security
You undertake to provide accurate, complete and up-to-date information, and to keep it so throughout the term of the contract. You are solely responsible for the confidentiality of your credentials, API keys and secrets, and for any activity carried out from your account, whether or not you authorized it. You shall notify us without delay of any suspected compromise. Enhanced security mechanisms (two-factor authentication, passkeys) are made available; choosing not to enable them is your decision and at your own risk.
Sharing an account between separate legal entities, reselling access, and using the Service on behalf of third parties without the written consent of GRT Ventures OÜ are prohibited.
5. Plans and Quotas
The Service is offered on a subscription basis under the following plans, each plan including a monthly quota of Tracked Orders:
- Free: €0, up to 50 Tracked Orders per month;
- Starter: €29 excl. tax per month, up to 500 Tracked Orders per month;
- Pro: €69 excl. tax per month, up to 2,500 Tracked Orders per month;
- Enterprise: €349 excl. tax per month, up to 25,000 Tracked Orders per month.
For annual subscriptions, a 20% discount applies: the monthly equivalent is €23 excl. tax (Starter), €55 excl. tax (Pro) and €279 excl. tax (Enterprise), billed in a single payment for twelve months (€276, €660 and €3,348 excl. tax respectively). The quota remains monthly; unused quotas do not roll over, cannot be pooled, and give rise to no credit.
The detailed features of each plan (notification channels, custom rules, support levels, custom domain) are those described on the pricing page on the day of subscription. An upgrade to a higher plan takes effect immediately; a downgrade to a lower plan takes effect at the end of the current period.
6. Overage and Cap
Beyond the monthly quota of a paid plan, each additional Tracked Order is billed at €0.04 excl. tax. This overage is capped at a monthly amount that the Merchant sets itself in its dashboard (default caps: €15 excl. tax for Starter, €35 excl. tax for Pro, €175 excl. tax for Enterprise). Once the cap is reached, overage billing ceases for the current month; the Service continues to operate. No retroactive billing is applied: an order processed without being billed remains unbilled.
The Free plan never gives rise to overage billing; beyond its quota, the processing of excess orders may be deferred until an upgrade to a paid plan.
7. Prices, Taxes and Payment
Prices are exclusive of taxes, duties and withholdings of any kind. Any applicable tax (including VAT, sales taxes and withholding taxes) shall be borne by the Merchant, who undertakes to provide on request a valid tax identification number and any information necessary for invoicing. The reverse-charge mechanism applies where provided for by regulation. If a withholding tax is mandatory, the amounts due shall be grossed up so that GRT Ventures OÜ receives the agreed price.
Payment is made through Stripe or Shopify Billing, depending on the Merchant’s platform, at the intervals of the chosen plan. The Merchant authorizes recurring charging of subscriptions and overages. Payments made through Shopify Billing are additionally subject to Shopify’s terms.
Any late payment automatically entails: possible suspension of the Service after notice, late-payment interest at an annual rate of 12% or the legal maximum if lower, and a collection indemnity of €40 per invoice together with reimbursement of actual collection costs. Any invoice dispute must be raised within thirty days of issuance, failing which the invoice is deemed accepted. A chargeback initiated without a prior good-faith dispute constitutes a serious breach entitling GRT Ventures OÜ to immediate suspension and to billing of the resulting costs.
Unless mandatory law provides otherwise, sums paid are non-refundable.
8. Term, Renewal and Termination
The subscription is entered into for the chosen period (monthly or annual) and renews automatically for successive periods of the same length. The Merchant may terminate at any time from its dashboard or in writing; termination takes effect at the end of the current period, with no refund of the balance of that period, which remains vested in GRT Ventures OÜ.
GRT Ventures OÜ may terminate any subscription for convenience on thirty days’ notice; in that case, the sole obligation of GRT Ventures OÜ is a pro-rata refund of the prepaid unused period. GRT Ventures OÜ may terminate as of right, without notice or compensation, in the event of a serious breach by the Merchant, in particular of Articles 3, 4, 7, 13 and 14.
For thirty days after the end of the contract, the Merchant may export its data in accordance with Article 17. After that period, GRT Ventures OÜ may permanently delete the account data, subject to legal retention requirements.
9. Specific Regime of the Free Plan
The Free plan is provided free of charge and on a revocable basis. GRT Ventures OÜ may, at any time and without commitment, modify its features, restrict access to it, suspend it or discontinue it, and may close Free accounts that have been inactive for more than six months, after a notice that has remained without effect for thirty days. The Free plan is excluded from any service level and from any guaranteed support, and is subject to the liability regime of Article 23 within the specific cap applicable to it.
10. Changes to the Service
The Service evolves continuously. GRT Ventures OÜ may at any time add, modify or withdraw features, redesign its interfaces, and change its APIs and technical requirements. Where a change removes a substantial feature of a paid plan, GRT Ventures OÜ endeavours to inform subscribed Merchants at least thirty days in advance; the sole remedy of a dissatisfied Merchant is termination under Article 8.
11. Availability and Service Level
Subject to this Article, the Service is provided without any commitment as to availability or continuity, using commercially reasonable efforts. Maintenance operations, whether planned or emergency, may interrupt the Service.
A monthly availability commitment of 99.9% applies to the Enterprise plan only, subject to the exclusions below. In the event of a shortfall, the Enterprise Merchant may claim, within thirty days of the month concerned, a credit of 5% of the monthly fee for each commenced increment of 0.1 percentage point below the target, capped at 30% of the monthly fee for the month concerned. This credit is the exclusive remedy for any failure to meet the availability commitment.
Excluded from the calculation are: announced maintenance; failures of Third-Party Platforms, of networks, or of the Merchant or its providers; force majeure events; suspensions under Article 15; and impairments resulting from cyberattacks handled with diligence.
12. Support
Support is provided in writing, in French or in English, with indicative first-response targets of seventy-two business hours (Starter), twenty-four business hours (Pro) and priority handling (Enterprise). These targets do not constitute guarantees. Support includes neither custom development, nor configuration performed on the Merchant’s behalf, nor assistance to End Customers, all of which remain the Merchant’s responsibility.
13. Merchant’s Obligations, Representations and Warranties
The Merchant is solely responsible for its business, its stores, its offers, its shipments and its relationship with its End Customers. In this respect, the Merchant represents, warrants and undertakes as follows:
- it complies with all laws and regulations applicable to its sales and destination markets, in particular regarding pre-contractual and contractual consumer information, product origin, labelling, customs, taxation, product safety and commercial practices;
- it determines, under its sole responsibility, whether its use of Rewriting is lawful in each country where it sells in light of its own obligations, and configures the Service accordingly; the Service being a configurable tool, GRT Ventures OÜ provides no legal advice and does not warrant the lawfulness of any given configuration in any given situation;
- it does not use the Service to mislead an End Customer as to an essential characteristic that it is legally required to disclose, nor to defeat any legal disclosure obligation incumbent upon it;
- it holds all rights necessary in the data, trademarks, logos and content it provides to the Service, and their use by GRT Ventures OÜ for the performance of the contract infringes no third-party rights;
- it warrants the accuracy of the data transmitted to the Service and bears the consequences of any errors therein;
- it complies with the terms of the Third-Party Platforms it uses, including those of Shopify and WooCommerce;
- it alone bears its obligations towards its End Customers, including the handling of their complaints and the exercise of their rights.
The Merchant shall indemnify and hold harmless GRT Ventures OÜ, its officers, employees and subcontractors against any claim, action, penalty, fine, damage, cost and expense (including reasonable advisors’ fees) brought or imposed by an End Customer, an authority, a Third-Party Platform or any other third party, and arising from the Merchant’s business, its configurations, its content, its breaches of these Terms or its violation of any regulation applicable to it. GRT Ventures OÜ shall notify the claim to the Merchant and may conduct its own defence at the Merchant’s expense.
14. Prohibited Uses
It is prohibited, in particular: to resell, sublicense or provide the Service to third parties without written consent; to probe, disassemble, decompile or reproduce the Service beyond what mandatory law permits; to circumvent technical limitations, quotas or security measures; to access the Service in order to develop a competing product; to publish performance benchmarks without written consent; to introduce unlawful content or malicious code; to use the Service in violation of sanctions and export control laws; to impose an unreasonable load on the infrastructure; to impersonate any third party or GRT Ventures OÜ; or to use the Service for unlawful products or activities.
15. Suspension
GRT Ventures OÜ may suspend all or part of the Service, immediately and without compensation, in the event of: a serious or repeated breach of these Terms; a risk to the security, integrity or reputation of the Service, of GRT Ventures OÜ or of third parties; a request from an authority or a Third-Party Platform; non-payment after notice; or abnormal or fraudulent use. GRT Ventures OÜ endeavours to give notice of the suspension and to limit its duration and scope to what is necessary. Suspension does not relieve the Merchant of its obligation to pay sums due.
16. Personal Data
With respect to Merchants’ account data, GRT Ventures OÜ acts as controller, under the conditions of the privacy policy, which forms an integral part of these Terms.
With respect to End Customers’ data processed under the Service (order and shipment references, Tracking Events, destination country, notification contact details), the Merchant is the controller and GRT Ventures OÜ the processor within the meaning of Article 28 of the GDPR. GRT Ventures OÜ processes such data on the Merchant’s documented instructions, applies appropriate technical and organizational measures, ensures the confidentiality of its personnel, provides reasonable assistance to the Merchant with data subject requests and personal data breaches, and deletes or returns the data at the end of the contract. The Merchant warrants that it has a legal basis and that it provides data subjects with the required information. The Merchant gives general authorization for the engagement of sub-processors (hosting, notifications, payment), GRT Ventures OÜ remaining liable for their services and informing the Merchant of any significant change; the Merchant may object on legitimate grounds, its sole remedy in the event of persistent disagreement being termination. Service data is hosted within the European Union; any transfer outside the EU is subject to appropriate safeguards.
17. Service Data, Portability and Statistics
During the term of the contract and for thirty days after its end, the Merchant may export its data in a structured, machine-readable and commonly used format, in accordance with the requirements applicable to data processing services in the Union. GRT Ventures OÜ charges no provider-switching fees beyond what regulation permits.
GRT Ventures OÜ may compile and use statistical, aggregated and anonymized data, identifying neither the Merchant nor any End Customer, for improvement, security, research and communication purposes. Such data remains the property of GRT Ventures OÜ.
18. Intellectual Property
The Service, its software, its Rewriting engine, its catalogues of rules and labels, its interfaces, its trademarks and its documentation remain the exclusive property of GRT Ventures OÜ or its licensors. The Merchant receives a personal, non-exclusive, non-transferable and non-sublicensable right of use, worldwide, limited to the term of the contract and to its internal needs.
The code of the WordPress extension distributed by GRT Ventures OÜ is provided under the open-source licence accompanying it; that licence extends neither to the Service, nor to the remote interfaces, nor to the server-side components, which remain proprietary.
The Merchant grants GRT Ventures OÜ, for the term of the contract, a royalty-free licence to use its trademarks, logos, colours and content for the sole purpose of performing the Service. Any suggestion or feedback from the Merchant may be freely used by GRT Ventures OÜ without restriction or compensation.
19. Third-Party Platforms and Tracking Data
The Service relies on Third-Party Platforms that GRT Ventures OÜ does not control. Their interruptions, changes and decisions (including the removal of an application from an app store, or changes to interfaces or policies), as well as the quality, accuracy, completeness and freshness of the Tracking Events supplied by carriers and aggregators, are not the responsibility of GRT Ventures OÜ. Tracking Events are provided “as is”; discrepancies, delays or errors may exist between the information displayed and the actual status of a shipment. The Merchant’s relationships with Third-Party Platforms are governed by their own terms, and any charges they levy are borne by the Merchant.
20. Confidentiality
Each party shall protect the other party’s confidential information with at least the same care as its own, use it only for the performance of the contract, and disclose it only to its personnel and advisors bound by confidentiality obligations, or where required by law. This obligation survives for five years after the end of the contract. The Terms, public prices and the existence of the commercial relationship are not confidential.
21. Commercial References
Unless the Merchant objects in writing, which it may do at any time, GRT Ventures OÜ may cite the Merchant’s name and logo as a commercial reference, without disclosing any confidential information.
22. Disclaimer of Warranties
To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranty of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, freedom from error or non-infringement. GRT Ventures OÜ warrants no commercial outcome: in particular, GRT Ventures OÜ warrants neither any reduction in the Merchant’s disputes, refund requests or chargebacks, nor any effect on its sales or reputation. No information or advice obtained from the Service or from GRT Ventures OÜ creates any warranty not set out in these Terms.
23. Liability
To the fullest extent permitted by law: (a) GRT Ventures OÜ shall in no event be liable for indirect, unforeseeable or intangible damage, including loss of revenue, profits, customers, business, data or reputation, cover costs, or penalties imposed on the Merchant by Third-Party Platforms or authorities; (b) the total aggregate liability of GRT Ventures OÜ, on any grounds whatsoever, is capped at the sums actually paid by the Merchant for the Service during the twelve months preceding the event giving rise to the claim; (c) for the Free plan, the total aggregate liability of GRT Ventures OÜ is capped at fifty euros; (d) any action by the Merchant against GRT Ventures OÜ is time-barred twelve months after the event giving rise to the claim.
These limitations do not apply where prohibited by law, in particular in the event of intentional misconduct or fraud, or for damage for which liability cannot be limited. They constitute the agreed allocation of risks, reflected in the prices, and each of them is autonomous and severable.
The Merchant remains liable towards its End Customers and towards third parties; nothing in these Terms creates any right for the benefit of a third party, and End Customers have no rights against GRT Ventures OÜ under these Terms.
24. Force Majeure
Neither party shall be liable for a failure to perform caused by an event beyond its reasonable control, including natural disaster, war, act of state, embargo, labour dispute, power or network failure, widespread failure of an infrastructure provider, or a large-scale cyberattack. The affected party shall inform the other party and resume performance as soon as possible. If the event continues for more than sixty days, either party may terminate; sums due up to termination remain payable.
25. Export Control and Sanctions
The Merchant represents that it is not listed on any sanctions list of the European Union, the United Nations, the United Kingdom or the United States, that it is not owned or controlled by a listed person, and that it is not established in a territory subject to comprehensive sanctions. It undertakes not to use the Service in violation of these regimes. GRT Ventures OÜ may suspend or terminate immediately in the event of a violation or a serious risk of violation.
26. Assignment
GRT Ventures OÜ may freely assign or transfer the contract, including in the context of a reorganization, a transfer of its business or a change of control; the contract binds successors in interest. The Merchant may not assign the contract without the prior written consent of GRT Ventures OÜ, except to a successor of the store concerned who accepts these Terms.
27. Amendments to the Terms
GRT Ventures OÜ may amend the Terms and the prices. Substantial amendments are notified at least thirty days before they take effect, by email or through the Service; the new terms apply as from the following billing period. A Merchant who refuses them may terminate before they take effect; continued use constitutes acceptance. Amendments required by law or necessary for security may take effect immediately.
28. Notices
Notices from GRT Ventures OÜ are validly given by email to the account address or by message within the Service; notices from the Merchant are to be sent to contact@hidemydrop.com. They are deemed received on the business day following dispatch. The Merchant shall maintain a valid contact address.
29. Miscellaneous
These Terms, the privacy policy and the pricing pages constitute the entire agreement and supersede any prior agreement. If any provision is held to be void, the remaining provisions remain in force and the void provision shall be replaced by a valid provision of equivalent economic effect. Failure to exercise a right does not constitute a waiver of it. Provisions which by their nature survive (including Articles 7, 13, 17 to 23, 25, and 29 to 31) survive the end of the contract. The parties are independent; these Terms create no partnership, agency or employment relationship. To the extent permitted, the Merchant waives participation in any class action against GRT Ventures OÜ in connection with the Service.
30. Language
These Terms are drawn up in French. Any translations are provided for convenience only; the French version prevails.
31. Governing Law and Jurisdiction
These Terms are governed by Estonian law, to the exclusion of its conflict-of-laws rules and of the Vienna Convention on Contracts for the International Sale of Goods. Before bringing any action, the parties shall endeavour to resolve the dispute amicably within thirty days of its written notification.
Any dispute falls within the exclusive jurisdiction of the courts of Tallinn (Harju Maakohus). By way of exception, GRT Ventures OÜ may also bring proceedings before the courts of the Merchant’s registered office, in particular for debt collection. These provisions apply subject to any contrary mandatory rules.